FAQ

For Wood Fired Hot Hub FAQs click here

Where do you deliver?

We deliver for free across much of North Yorkshire, County Durham and the Tees Valley. See our Delivery Area for more information. We also deliver across the rest of the country through the Fortec pallet distribution network.

When will I get my delivery?

Our free delivery area is split into daily rounds. The proposed delivery day for your area is displayed in the basket after you have entered your postcode. If this does not suit or you are desperate for logs we will try to accommodate you as soon as we can. We try to be as flexible as possible but also efficient to keep our costs down and supply you for as little as possible!

We deliver 7 days a week including some evenings and weekends by request. During our busy winter season we aim to get to you within 7 days of an order being placed.

If you have any special instructions please let us know at checkout or soon after; cut off time for next day delivery is 6pm the night before; if your delivery day falls on a Bank Holiday we will try to deliver during the week before the holiday but appreciate suitable notice, otherwise it will be after the holiday.

Is there a minimum order?

A minimum order is 1 bag of logs or £50. For palletised nationwide orders it is most cost effective to order in multiples of 2 bags or 1 crate per pallet space. Discount is available on orders of 4 bags or more.

How are the logs delivered?

We aim to provide a friendly and efficient delivery service and will do our best to get your logs as close as possible to where you need them. The bags are lifted off the trailer with our powered crane and onto your driveway. For difficult or tight entrances, a trolley can be employed to wheel the bags around. However, it doesn’t like deep gravel or Alpine terrain!

For properties with difficult access for a 4×4 and trailer, we can deliver up to 2 bags on their own in the back of a 4×4 pickup. Please let us know in advance if this is required. A small additional charge may be necessary depending on where you are.

Are the logs fully seasoned?

Yes, we regularly check the moisture content of our logs and aim to supply all of them with an average of 20% moisture content or if kiln dried an average of 15%. Moisture content is calculated as an average per log if split and multiple readings are taken to achieve an average. If you are not happy we will swap them free of charge.

Are the logs suitable to burn on wood burning stoves and open fires?

Yes, all our logs are split to a size suitable for both, typically 25cm or 10 inches. They have been well seasoned and dried to an average moisture content of 20% so that when they are burnt there is minimal smoke and spitting. Less moisture also means that the heat produced in the burning process is used primarily to heat your home, not evaporate water from the wood. We think you will be impressed with them whatever your application.

What species of wood do TheLogCompany.com provide?

We provide sustainably sourced hardwood and softwood logs which have been open air seasoned or kiln dried. Hardwood species are primarily Oak, Ash, Birch, Alder, Beech and Sycamore. Softwood species include firs, spruce, larch and pine.

What do the dumpy bags weigh?

By UK Law we are not permitted to sell wood by weight, as the wetter it is the heavier it is, so wood is sold by volume. A dumpy bag has a volume of approximately 0.73m3 and is filled to the brim with logs to the point that they don’t fall out during transit.

Do I have to return my dumpy bag once I have used my logs?

We will happily collect your empty bags with your next delivery. However, if you have a good use for it, then that is fine.

Do you supply kindling wood?

Yes. Kindling is provided in netted bags and can be delivered with your bag of logs. Our kindling is supplied in mesh bags which are good to handle. The kindling is dry softwood.

What is the difference between softwood and hardwood?

Hardwood is denser than softwood. It burns much hotter and for longer so has a higher energy output making it much more efficient. Softwood is cheaper than hardwood but is less dense and burns faster if the air supply available is the same. Softwood can be burnt efficiently on stoves but can be problematic on open fires due to a tendency to ‘spit’.

How should I store my logs?

Ideally your logs should be stored outside, where they have good ventilation but are protected from the weather, especially rain. They should be off the ground so that air can circulate to keep the moisture content low. We also sell Log Stores which as the name suggests, are ideal for this purpose.

Are the logs sustainably sourced?

Yes, all of our wood is sustainably sourced from reputable suppliers both locally and within Europe.

Can you provide a service to remove fallen trees and branches?

Yes, we can provide a range of services including clear felling, tree felling, fencing, planting, pruning and thinning. If it makes sense in terms of haulage and access we can extract your wood and bring it back to our yard for seasoning and processing. The logs can then be marketed by us or delivered back to you.

Top tips for using your logs and having great fires

  • Only burn dry seasoned wood
  • The quickest way to get instant heat from your fire is to light some dry kindling wood first, then put your logs on but do follow your stove manufacturer’s guidelines
  • Hardwood logs keep your fire going for longer than softwood
  • Only add more logs to a lit fire when it has burnt down to embers. Piling logs into a log burning stove reduces its efficiency
  • Keep your logs dry when stored. If they get a bit damp during delivery then let them dry for a couple of days prior to burning
  • Have a professionally fitted stove
  • Sweep your chimney once a year at least
  • Install a carbon monoxide detector
  • Never burn rubbish, plastics, glossy paper, painted/treated wood or polystyrene
  • Best of all; enjoy the heat released and the pounds saved from your heating bills!
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