Terms & Conditions

By placing any order with TheLogCompany.com you accept the following terms and conditions.

Prices, Delivery Charges and Promotions

  1. Prices are correct at time of publication.
  2. All prices are shown in GBP British Pound Sterling.
  3. All retail prices include VAT.
  4. TheLogCompany.com reserves the right to change any prices at any given time.
  5. The minimum order value is 1 bag of logs (currently £55 at time of writing) or other products to the equivalent value.
  6. Delivery charges will apply to orders outside the free delivery zone and are noted on the website. These will vary depending on quantity and location, please check directly with us prior to placing your order if you are unsure.
  7. Promotional terms only apply in the period stated for the promotion and may be subject to availability whilst stocks last.
  8. TheLogCompany.com may change the terms of any promotions or withdraw them at any time without prior notice.
  9. TheLogCompany.com reserves the right to offer different promotions to different customers at our discretion.

Payment

  1. Goods remain the property of TheLogCompany.com until paid for in full.
  2. All PayPal, credit, debit card payments will be taken through our payment provider. Your financial details are not shared directly with us.
  3. If you wish to make a payment by personal cheque, please make cheques payable to ‘The Log Company’.  TheLogCompany.com reserves the right to hold delivery until funds have cleared into our bank account.
  4. BACS transfers are to be made to HSBC, Account name ‘Shire Country Services LLP t/a The Log Company’  Sort Code 40-35-03  Account Number 51527347

Delivery – FREE DELIVERY AREA

  1. Your delivery will usually be made on the day agreed when you submit your order. Whilst we make every effort to deliver your order in the agreed time we will not be liable if we fail to do so in part or in full due to circumstances outside our control. If we fail to deliver we will contact you as soon as we are able to reschedule your delivery.
  2. You must provide a suitable daytime contact number at time of placing your order. Failure to do so may result in a delay to your delivery or delivery instructions not being fulfilled.
  3. Delivery will be made to the delivery address that you selected when you placed the order.
  4. Delivery by TheLogCompany.com will be conditional upon the access being free from obstructions and good roads available to the place of delivery.
  5. Delivery of items will be to a suitable point on your property. While we endeavour to meet your delivery expectations, any movement of the goods on your property is at the driver’s discretion. The hand pallet truck or bag trolley can only be moved on smooth level surfaces (not gravel or grass).
  6. Please let us know in advance if your property has difficult access, or issues that may prevent us from safely delivering your order, as a failed delivery will result in a charge for re-delivery.
  7. Deliveries will not be made where the ground conditions are uneven, not suitable to unload or likely to cause damage to the vehicle or property in the vicinity.
  8. Stacking will incur a surcharge of £10 per bag unless otherwise agreed at time of ordering. Stacking is at the discretion of the driver and assuming the bag is able to be manoeuvred easily to the place of stacking.
  9. TheLogCompany.com does not accept any responsibility for goods which are lost or stolen after they have been delivered to the agreed location or address.
  10. TheLogCompany.com will not accept any liability for damage to property caused during delivery.

Delivery – UK DELIVERY AREA – PALLETISED DISTRIBUTION

  1. Your delivery will usually be made within 48 hours of the next working day after placing your order. Whilst TheLogCompany.com and our distribution partners make every effort to deliver your order in the agreed timeframe we will not be liable if we fail to do so in part or in full due to circumstances outside our control.
  2. Our distribution partner will contact you to book a weekday delivery time. It is at the customers discretion whether this initial suggested time is accepted or if it is preferable to arrange for a later more convenient time.
  3. Timed, weekend or next day deliveries are possible but may incur additional costs which are the responsibility of the customer. Any additional costs incurred by this will be quoted prior to despatch for approval and settlement by the customer.
  4. You must provide a suitable daytime contact number at time of placing your order. Failure to do so may result in a delay to your delivery or delivery instructions not being fulfilled.
  5. Delivery will be made to the delivery address that you selected when you placed the order.
  6. Delivery by TheLogCompany.com and our delivery partners will be conditional upon the access being free from obstructions and good roads available to the place of delivery.
  7. Delivery of items will be to the kerbside. While TheLogCompany.com and our delivery partners endeavour to meet your delivery expectations, any movement of the goods on your property is at the driver’s discretion.
  8. Please let us know in advance if your property has difficult access, or issues that may prevent us from safely delivering your order, as a failed delivery may result in a charge for re-delivery.
  9. Deliveries will not be made where the ground conditions are uneven, not suitable to unload or likely to cause damage to the vehicle or property in the vicinity.
  10. A stacking service is not available for palletised deliveries from our delivery partners
  11. TheLogCompany.com or our delivery partners do not accept any responsibility for goods which are lost or stolen after they have been delivered to the agreed location.
  12. TheLogCompany.com or our delivery partners will not accept any liability for damage to property caused during delivery.

Returns, Refunds & Amendments

  1. Customers have the right to cancel their order at any time before the goods are despatched or within 7 days of receiving your goods for a full refund, excluding cost of return postage or collection.
  2. We reserve the right to charge a 20% restocking fee depending on circumstances
  3. All goods must be returned undamaged and their original packaging and suitable condition for resale.
  4. This does not affect your statutory rights as a customer.
  5. Customers are required to return the goods at their own expense. Alternatively TheLogCompany.com can offer a collection service for which the cost of return transport will be quoted on request.
  6. If you return or cancel your order TheLogCompany.com will process a refund within 14 days of the goods being returned.
  7. If you would like to cancel your order please email or write to us at the address provided on our contact page.
  8. Orders can be amended before the goods are despatched. This is usually 1 day before delivery.
  9. Wood fired hot tub order and hire booking deposits are non-refundable.

Force Majeure

  1. Neither party shall be liable for any default due to any act of God, war, strikes, lock outs, accidents, fire, breakdown of plant, machinery or shortage of raw materials from a natural source of supply.
  2. TheLogCompany.com shall be entitled to delay or cancel delivery or reduce the amount delivered if it is prevented from or hindered in or delayed in manufacturing, obtaining or delivering products by normal routes or means of delivery through circumstances beyond its control.

Miscellaneous

  1. It is not possible to collect orders from our yard. All products are available for delivery only.
  2. All products are supplied subject to availability.
  3. Logs are supplied to an average length of 25cm or 10 inches. The width of the log may vary and tolerances must be allowed for pieces as small as 5cm or 2 inches and as large as 20cm or 8 inches.
  4. Moisture content is calculated as an average of multiple readings from a representative sample.
  5. Pictures are for illustrative purposes only. Colours may vary slightly from those illustrated.
  6. Packaging may vary from that shown.
  7. Orders received for goods which are to be used in smoke control areas are the responsibility of the customer understanding and complying with the Clean Air Act.
  8. Wood is a natural product so may vary in colour, shape and size.
  9. No warranty is either given or implied on any timber product as it is a natural product and will react differently depending on usage and storage conditions.
  10. Wood fired hot tubs and other higher value products are not available with any credit. Full cleared payment is required before delivery will be arranged to take place.
  11. TheLogCompany.com retains the right to accept orders and payment if stocks have temporarily expired, fulfilling the order upon stock replenishment. If an item is out of stock the customer will be contacted as to when it is expected to be back in stock and if the waiting time is viewed to be too long by either party a full refund will be given.
  12. We may contact you from time to time with offers and other useful ordering or delivery information. This communication will be occasional i.e. typically less than twice per month, and include an ‘unsubscribe’ option if you do not wish to continue receive it.
  13. These terms and conditions are subject to change at any time without prior notice being given.

Finance for Business and Personal Purposes

  1. Finance is available for business purposes in the UK only, and is subject to status and any qualifications in government or company policy. Shire Country Services LLP of which The Log Company is a trading style, is authorised and regulated by the Financial Conduct Authority as an appointed introducer representative number FRN785670 with the principal as Rural Finance Ltd number FRN630701. Rural Finance Ltd offers financial facilities to UK businesses only, through a number of authorised funders, a list of which is available on request.
  2. Finance is available for personal purposes in the UK and is subject to status and any qualifications in government or company policy. Shire Country Services LLP of which The Log Company is a trading style, uses PayPal as a payment method at checkout. PayPal Credit may be available as funding source option.
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