Terms & Conditions

By placing any order with TheLogCompany.com you are agreeing to accept the following terms and conditions.

Prices, Delivery Charges and Promotions

  1. Prices are correct at the time of publication.
  2. All prices are shown in GBP British Pound Sterling.
  3. All retail prices include VAT.
  4. TheLogCompany.com reserves the right to change any prices at any given time.
  5. The minimum order value for delivery is £50.
  6. Delivery charges will apply to orders outside the free delivery zone and are noted on the website. These will vary depending on quantity and location, please check directly with us prior to placing your order if you are unsure.
  7. Promotional terms only apply in the period stated for the promotion and may be subject to availability whilst stocks last.
  8. TheLogCompany.com may change the terms of any promotions or withdraw them at any time without prior notice.
  9. TheLogCompany.com reserves the right to offer different promotions to different customers at our discretion.

Payment

  1. Goods remain the property of TheLogCompany.com until paid for in full.
  2. All PayPal, credit, debit card payments will be taken through our online payment provider. Your financial details are not shared directly with us.
  3. If you wish to make a payment by personal cheque, please make cheques payable to ‘The Log Company’.
  4. TheLogCompany.com reserves the right to hold delivery until funds have cleared into our bank account.
  5. BACS transfers are to be made to Barclays, Account name ‘Shire Country Services LLP t/a The Log Company’  Sort Code 20-25-29  Account Number 63682102
  6. If you are wishing to pay for any products or services with a value greater than £1000 using a credit card, please advise us of this at the time of quoting or ordering. We reserve the right to refuse certain types of credit cards as a methods of payment.

Delivery – FREE DELIVERY AREA

  1. Your delivery will usually be made on the day agreed when you submit your order. Whilst we make every effort to deliver your order in the agreed time we will not be liable if we fail to do so in part or in full due to circumstances outside our control. If we fail to deliver we will contact you as soon as we are able to reschedule your delivery.
  2. You must provide a suitable daytime contact number at time of placing your order. Failure to do so may result in a delay to your delivery or delivery instructions not being fulfilled.
  3. Delivery will be made to the delivery address that you selected when you placed the order and will usually take place between the hours of 8am to 8pm.
  4. Delivery by TheLogCompany.com will be conditional upon the access being free from obstructions and good roads available to the place of delivery.
  5. Delivery of items will be to a suitable point on your property. While we endeavour to meet your delivery expectations, any movement of the goods on your property is at the driver’s discretion. The hand pallet truck or bag trolley can only be moved on smooth level surfaces (not gravel or grass).
  6. Please let us know in advance if your property has difficult access, or issues that may prevent us from safely delivering your order, as a failed delivery will result in a charge for re-delivery.
  7. Deliveries will not be made where the ground conditions are uneven, not suitable to unload or likely to cause damage to the vehicle or property in the vicinity.
  8. Stacking will incur a surcharge of £10 per bag unless otherwise agreed at time of ordering. Stacking is at the discretion of the driver and assuming the bag is able to be manoeuvred easily to the place of stacking.
  9. Delivery to point i.e. the decanting or and carrying of logs to another point on the property will also incur a surcharge of between £10 and £20 per bag depending on the time required.
  10. TheLogCompany.com does not accept any responsibility for goods which are lost or stolen after they have been delivered to the agreed location or address.
  11. TheLogCompany.com will not accept any liability for damage to property caused during delivery.

Delivery – UK DELIVERY AREA – PALLETISED DISTRIBUTION

  1. Your delivery will usually be made within 48 hours from the next working day after placing your order. Whilst TheLogCompany.com and our distribution partners make every effort to deliver your order in the agreed time frame, we will not be liable if we fail to do so in part or in full due to circumstances outside our control.
  2. Our distribution partner will contact you to book a weekday delivery time. It is at the customers discretion whether this initial suggested time is accepted or if it is preferable to arrange for a later more convenient time.
  3. Timed, weekend or next day deliveries are possible but may incur additional costs which are the responsibility of the customer. Any additional costs incurred by this will be quoted prior to despatch for approval and settlement by the customer.
  4. You must provide a suitable daytime contact number at time of placing your order. Failure to do so may result in a delay to your delivery or delivery instructions not being fulfilled.
  5. Delivery will be made to the delivery address that you selected when you placed the order.
  6. Delivery by TheLogCompany.com and our delivery partners will be conditional upon the access being free from obstructions and good roads available to the place of delivery.
  7. Delivery of items will be to the kerbside. While TheLogCompany.com and our delivery partners endeavour to meet your delivery expectations, any movement of the goods on your property is at the driver’s discretion.
  8. Please let us know in advance if your property has difficult access, or issues that may prevent us from safely delivering your order, as a failed delivery may result in a charge for re-delivery.
  9. Deliveries will not be made where the ground conditions are uneven, not suitable to unload or likely to cause damage to the vehicle or property in the vicinity.
  10. A stacking service is not available for palletised deliveries from our delivery partners
  11. TheLogCompany.com or our delivery partners do not accept any responsibility for goods which are lost or stolen after they have been delivered to the agreed location.
  12. TheLogCompany.com or our delivery partners will not accept any liability for damage to property caused during delivery.

Returns, Refunds & Amendments

  1. Customers have the right to cancel their order at any time before the goods are despatched or within 7 days of receiving your goods for a full refund, excluding cost of return postage or collection.
  2. We reserve the right to charge a 20% restocking fee depending on circumstances
  3. All goods must be returned undamaged and their original packaging and suitable condition for resale.
  4. This does not affect your statutory rights as a customer.
  5. Customers are required to return the goods at their own expense. Alternatively TheLogCompany.com can offer a collection service for which the cost of return transport will be quoted on request.
  6. If you return or cancel your order TheLogCompany.com will process a refund within 14 days of the goods being returned.
  7. If you would like to cancel your order please email or write to us at the address provided on our contact page before good are despatched.
  8. Orders can be amended by request before the goods are despatched. This is usually 1 day before delivery.
  9. Wood fired hot tub order deposits and hire booking deposits are non-refundable.
  10. Wood fired hot tub purchasing parties agree that the contractual price is based on an identified fixed exchange rate between GBP and EUR (called the ‘base rate’) at the time of quoting, and that if the exchange rate on the actual date of payment differs by more than 5% from the base rate, then the contract price shall be adjusted accordingly.

Force Majeure

  1. Neither party shall be liable for any default due to any act of God, war, strikes, lock outs, accidents, fire, breakdown of plant, machinery or shortage of raw materials from a natural source of supply.
  2. TheLogCompany.com shall be entitled to delay or cancel delivery or reduce the amount delivered if it is prevented from or hindered in or delayed in manufacturing, obtaining or delivering products by normal routes or means of delivery through circumstances beyond its control.

Miscellaneous

  1. It is not possible to collect orders from our yard. All products are available for delivery only.
  2. All products are supplied subject to availability.
  3. Logs are supplied to an average length of 25cm or 10 inches. The width of the log may vary and tolerances must be allowed for pieces as small as 5cm or 2 inches and as large as 20cm or 8 inches.
  4. Moisture content is calculated as an average of multiple readings from a representative sample.
  5. Pictures are for illustrative purposes only. Colours may vary slightly from those illustrated.
  6. Packaging may vary from that shown.
  7. Orders received for goods which are to be used in smoke control areas are the responsibility of the customer understanding and complying with the Clean Air Act.
  8. Wood is a natural product so may vary in colour, shape and size.
  9. No warranty is either given or implied on any timber product as it is a natural product and will react differently depending on usage and storage conditions.
  10. Wood fired hot tubs and other higher value products are not available with any credit. Full cleared payment is required before delivery will be arranged to take place.
  11. TheLogCompany.com retains the right to accept orders and payment if stocks have temporarily expired, fulfilling the order upon stock replenishment. If an item is out of stock the customer will be contacted as to when it is expected to be back in stock and if the waiting time is viewed to be too long by either party a full refund will be given.
  12. We may contact you from time to time with offers and other useful ordering or delivery information. This communication will be occasional i.e. typically less than twice per month, and include an ‘unsubscribe’ option if you do not wish to continue receive it.
  13. These terms and conditions are subject to change at any time without prior notice being given.
  14. Kirami Hot Tub Warranty Information. We provide a 24-month material and manufacturing guarantee for our hot tubs and tubs. The
    guarantee is valid when the user has read the instructions and follows them.
    NOTE! The commercial products have a 6-month guarantee.
    • The guarantee does not cover any errors that are typical for wood. E.g. discolouration,
    changes in humidity, cracking and similar. Leakage caused by normal humidity is not
    covered.
    • The guarantee does not concern wear due to normal use, such as the wear, burning and
    twisting of grates and other inner parts of the chamber.
    • The guarantee does not cover damage caused by misuse.
    • The guarantee does not cover damage caused by freezing, because they can be avoided
    with correct use.
    • The guarantee does not cover corrosion due to the faulty use of chemicals. Especially the
    pH value should be appropriate and the dosages of chemicals cannot be too high. Do not
    use automatic chemical dispensers in the tub.
    • The warranty does not cover any indirect costs incurred, e.g. costs of building or
    disassembling the terrace.
    • Contact us about guarantee matters. If you try to repair the product yourself, it will
    cancel the guarantee.

Wood Fired Hot Tub Hire – TLC STAFFED EVENTS

  1. Upon hiring our hot tubs you automatically agree to accept The Log Company’s (TLC) Terms and Conditions along with acknowledging that the use of the hot tubs is at yours and your guests or event goers own risk. Safety guidance and rules are provided before and during the hire. See our website for further details.

  2. A £250+VAT per tub booking deposit is required to reserve the dates at the time of booking with the balance remaining then payable in full 4 weeks before the event start date. No deposit received means no booking.

  3. Booking deposits are non-refundable.

  4. A refundable damage deposit of £250 to £500 per tub is also required before delivery. This is in addition to the cost of hire. Any misuse or abuse may result in the partial or full loss of your deposit.

  5. Hot showers to be provided by event organisers unless hired from TLC. These must be close to the hot tub area and all bathers must use them! A suitable changing area must also be provided unless by prior arrangement.
  6. We require flat, firm ground, good access for a 4×4 vehicle before, during (if 1+ days) and after the event, 240V power in the form of 1no 32A ‘shark’ connection for the shower if booked plus 1no 16a domestic/’shark’ connection for our pumps, lights and filters. Continuous mains pressure water supply within 20m of the tubs is required before, during and after the event.
  7. Each hot tub contains approximately 1,500 litres of water per fill. Within the quote and if TLC are managing the hot tubs, water will be refreshed once per day on each day of operation.
  8. The hot tubs and trailer are the event organisers responsibility when TLC staff are off site. Any damage or theft of accessories will be deducted from the deposit and the organiser may be liable for the full replacement cost. Deposits will be refunded if not required within 1 week of collection. It may then take up to 2 weeks for funds to appear back in the hirers account.
  9. Unless by prior arrangement TLC are not responsible for managing individual user bookings and access, serving drinks or waiting on bathers. This is the event organisers responisbility. TLC will ensure the hot tubs look great and perform amazingly throughout!
  10. TLC is fully insured for all equipment used on site and activities carried out. For public events, the event organiser/hirer must also have adequate insurance cover for the activities undertaken, so if in the unlikely event there is an issue, there is more than sufficient of cover in place.
  11. The booking deposit is nonrefundable, as is the full hire fee if within 4 weeks of the event.

Wood Fired Hot Tub Hire – UNSTAFFED PRIVATE & EVENT HIRE

  1. A booking deposit of 50% is required at the time of booking, with the balance payable before delivery. A refundable damage deposit of £250 to £500 per tub is also required before delivery, depending on hire type. This is in addition to the cost of hire. Any misuse or abuse may result in the partial or full loss of your deposit.
  2. Booking deposits are non-refundable.
  3. Water level must be 5cm higher than the top burner outlet at all times whilst the burner is lit or hot
  4. Dry logs only to be burnt – not other fuels to be used. Do not overload the burner
  5. Floating chlorine dispenser to container no more than 1 tablet. Remove whilst bathing, return after
  6. Hot tubs are subject to hire charges from leaving our premises to their return, unless otherwise agreed
  7. If a return date is not agreed, when finished, one days notice must be given otherwise extra hire may be charged
  8. The loss or theft of a hot tub is not covered by the damage deposit
  9. If a hot tub is lost or stolen, the daily hire rate will still apply until full payment for replacing the lost/stolen tub has been received.
  10. It is the hirers responsibility to ensure hot tub is returned in the condition it was received in
  11. Where the return condition falls below what can be reasonably expected additional cleaning/repair charges may be incurred
  12. No repairs are to be carried out without our permission
  13. The hirer is responsible for daily maintenance i.e. water cleanliness/replenishment and burner maintenance
  14. Immediate notice must be given of any breakage or damage incurred during the hire period
  15. Any damage caused by the hirer through lack of maintenance or misuse will be charged for and must be reported
  16. Any operator unsure of the operation of the hot tub, must not use the hot tub until instruction has been given
  17. It is the hirers responsibility to to drain the tub of water and hose out any debris inside the tub prior to collection
  18. Any debris left in the tub such as confeti, body paint or glitter may incur additional cleaning charges which will be deducted form the deposit
    THE HIRER IS ADVISED TO ENSURE THAT HE IS FULLY COVERED BY INSURANCE FOR DAMAGE OR TOTAL LOSS.
    IN RESPECT OF LIABILITY TO THIRD PARTIES HE IS TOTALLY RESPONSIBLE FOR ALL DAMAGE HOWEVER CAUSED.
    WE WILL NOT BE LIABLE FOR ANY THIRD PARTY DAMAGE OR INJURY CAUSED WHILST OUR HOT TUBS ARE IN
    YOUR CUSTODY AND CONTROL (equipment replacement value is £4,500 to £30,000)

Finance for Business and Personal Purposes

  1. Finance is available for business purposes in the UK only, and is subject to status and any qualifications in government or company policy. Shire Country Services LLP of which The Log Company is a trading style, is authorised and regulated by the Financial Conduct Authority as an appointed introducer representative number FRN785670 with the principal as Rural Finance Ltd number FRN630701. Rural Finance Ltd offers financial facilities to UK businesses only, through a number of authorised funders, a list of which is available on request.
  2. Finance is available for personal purposes in the UK and is subject to status and any qualifications in government or company policy. Shire Country Services LLP of which The Log Company is a trading style, uses PayPal as a payment method at checkout. PayPal Credit may be available as funding source option.
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